Zuno is a service provided by Servicios Comerciales Clickbuy S. de R.L. de C.V. and its affiliates (referred to as “we” or “us”). We respect your privacy and take your data security seriously. This policy explains how we collect, use, share, and protect your personal information when you use Zuno’s website, apps, or services (“Services”).

We comply with the EU’s General Data Protection Regulation (GDPR), which applies to users outside these region if services are offered there.

1. Information We Collect

(a) Data You Provide:
 (i) When you create an account, we collect your name, email, login credentials, etc.
 (ii) We collect any content, messages, or files you send through our Services.
 (iii) If you communicate with us, we collect your contact details and message content.

(b) Data We Collect Automatically:
 (i) Log data, such as IP address, browser type, interactions, and timestamps.
 (ii) Usage data, including how you use the Services, features accessed, and your device details.
 (iii) Device info like operating system, device type, and language settings.
 (iv) Cookies to manage and enhance your experience (you can control cookie settings).
 (v) Analytics tools using cookies to understand usage and improve the platform.

(c) Data From Third Parties:
 (i) If you log in through Google, Apple, or others, we may receive your name, email, profile picture, or other available data.
 (ii) We may also receive usage data tied to those third-party accounts to tailor your experience.

2. How We Use Your Information

(a) To operate and improve our Services.
(b) To communicate with you.
(c) To conduct analytics and develop new features.
(d) To prevent fraud, ensure security, and enforce policies.
(e) To comply with legal obligations.
(f) To enable business-related transactions (like mergers).
(g) To analyze trends and user behavior using de-identified or aggregated data.
(h) If using Google APIs, we comply with Google’s API Services User Data Policy, including Limited Use.

3. Sharing Your Information

(a) Vendors and Service Providers: We may share data with third parties who help us provide hosting, analytics, support, marketing, etc.
(b) Legal Compliance: We may share data with authorities if legally required or to protect our rights or others’.
(c) Affiliates: We may share data with companies under common ownership with Zuno.
(d) Business Transfers: If we sell or restructure, your data may be part of that transaction.

We do not sell or rent your data for promotional purposes.

4. Legitimate Interests

(a) We may process data without consent when it serves a legitimate business interest and does not override your rights.
(b) This includes:
 (i) Fraud prevention
 (ii) Misuse detection
 (iii) Network security and analysis
 (iv) Protecting data on company devices
 (v) Providing customer support
 (vi) Legal compliance (e.g., AML laws)
 (vii) Improving customer experience
 (viii) Staff recruitment and retention
 (ix) Cybersecurity and physical security
(c) These uses may continue for a reasonable period even after your account ends.

5. Your Rights

(a) You may have rights under PDPA, GDPR, or other laws, including the right to:
 (i) Access or correct your data
 (ii) Request data deletion under certain conditions
 (iii) Transfer your data to another provider
 (iv) Restrict or object to how we process your data
 (v) Withdraw consent at any time
 (vi) File a complaint with a data protection authority

(b) Contact [email protected] to exercise these rights. We may verify your identity before processing your request.

6. Data Security

(a) We use passwords, encryption, antivirus tools, and security protocols to protect your data.
(b) We also apply two-factor authentication and limit internal access.
(c) No method is 100% secure, especially email or online transmission. Use caution when sharing sensitive information.

7. Data Transfers

(a) Your data may be stored or processed outside European Union.
(b) We only transfer data where appropriate protections are in place, in compliance with GDPR.
(c) We take reasonable steps to keep it safe.

8. Children’s Privacy

(a) Zuno is not intended for children. Minors must have guardian consent.
(b) We do not knowingly collect data from children under 13 (U.S.), 16 (EU), or 11 (Thailand).
(c) If you believe a minor has submitted data, contact us and we’ll delete it.

9. Third-Party Links

(a) Our Services may link to other sites or social platforms.
(b) Their privacy policies apply, not ours.
(c) We do not endorse or control those sites.

10. Data Retention

(a) We keep your data only as long as needed for:
 (i) Providing services
 (ii) Compliance with law
 (iii) Security and fraud prevention
 (iv) Dispute resolution

(b) The retention period depends on the type and sensitivity of the data.

11. Policy Updates

(a) We may update this policy.
(b) Updates will be posted on our site.
(c) Continued use of Zuno means you accept the updated version.
(d) We’ll seek your consent if legally required.

12. Contact

(a) For questions or requests, email: [email protected]

13. Acknowledgment

(a) By using Zuno, you agree to this policy and authorize us to collect, use, and share your data as described.